Customers are the key to every business. Satisfying your customers may be quite easier. But, what about delighting them?
Exceeding their expectations and making them excited will only make you stand out from the crowd.
How to do that? We’ve put down the top tips you can utilize to delight your customers in no time.
5 GREAT WAYS TO DELIGHT YOUR CUSTOMERS
Let’s take a look at the top ways that you really need to implement to delight your customers.
1. REACH OUT
Maybe sounds obvious. Customer connection and relationship never end within the purchase and the money you receive.
It’s a lot more than that. Reach them with the one-to-one emails to let them know you’re thinking of them.
It’s not necessary to go with salesy offers or discounts, you can just send your articles or any other to reach them.
You can also reach out to them for any special events or birthdays which make them feel remembered, thanked, and recognized on their special day.
80% of customers are more likely to purchase a product or service from a brand that provides personalized experiences.
That’s great. You can delight your prospects and customers by reaching out often. But, you can do that with more ease when you personalize the entire process.
Know some brief personal information and you can go and call out your customer’s name. Maintain a conversational tone.
Personalization is all about understanding your customer’s behavior and tailor your messaging accordingly.
3. HANDWRITTEN NOTES
In this online era, sending a handwritten note that includes a personalized message will help you to stand out.
You want your customer to know that this card is specific to them, not just the same thing you send every customer.
It seems simple, but it will make a huge difference. Make them feel valued and connected with your brand by providing that human touch.
It helps you to show how important they are to your business than being salesy.
The goal is to show your appreciation for your customers and not sound like they want to buy from you.
4. SURPRISE WITH A GIFT
They have your products in hand. They are about to unpack your product. And you’ve got a surprise for them. How does it feel?
That’s what you’re going to give to your customers. Maybe a little smile. To earn that you don’t have to offer an expensive gift.
It can even be a small coupon or freebie with a value of $10 or less, which they can use on any of your products or services.
It will show the appreciation for their time and was an unexpected bonus to the customers.
5. GIVE THEM A PRIORITY
Delighting customers start by listening to the customer. Give your customers the opportunity to share information with you.
If you listen to them, you can start improving the experience for all your customers. Understand your customer’s needs, expectations, and pain points and align your service accordingly to impress them.
When it comes to customer service even if it is good or bad it will have an effect on customer’s long-term relationships.
To stand out from the crowd you need to come up with tactics that make your customers delighted and impressed.
Well, if you’re selling on Amazon and struggling to ungate restricted categories on Amazon, TRY THE FUNNEL GURU!!